Junior IT Service Desk Technician

Junior IT Service Desk Technician

Permanent contract / Crans-Montana, Switzerland

Les Roches Global Hospitality Education, in the top 3 for Employer Reputation of Hospitality & Leisure Management graduates by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1954, Les Roches is a private institution based on the Swiss model of experiential learning, offering undergraduate and graduate degrees in the fields of hospitality, tourism and event management. Les Roches prepares entrepreneurial and innovative graduates across a global network of campuses in Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (UAE).

You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.

Junior IT Service Desk Technician
We are seeking a motivated and skilled Junior IT Service Desk Technician to join our dynamic IT team. This position will involve providing both remote and on-site technical support to students, staff, and faculty, ensuring a seamless IT experience across our campus. You will work closely with the IT Service Support Manager to address IT issues and contribute to maintaining efficient technological operations.

Key Responsibilities:

• Provide remote and on-site technical support for both Windows and Mac environments.
• Manage IT support requests and incidents using the Service Desk ticketing system.
• Install, upgrade, and maintain PC hardware and software.
• Support audio/video equipment for classrooms, conference rooms, and remote teaching setups.
• Configure new hardware through Intune and maintain up-to-date inventory records.
• Track and manage equipment, including consumables and hardware spares.
• Follow up on IT repairs and keep users informed on the status.
• Coordinate and manage purchase orders from request to delivery.
• Contribute to knowledge base documentation and provide training for staff and students.
• Troubleshoot basic network issues and test updates before deployment.

Requirements:

• IT Technician apprenticeship / CFC or equivalent qualification.
• Familiarity with ITIL practices (a plus).
• Excellent customer service skills, with a keen attention to detail.
• Good command of English and French, both written and verbal.
• Ability to prioritize tasks and demonstrate flexibility in a fast-paced environment.
• Available during key school periods (check-in and bank holidays).

Join Our Team!
As part of Les Roches Crans-Montana, you will be instrumental in supporting our students and employees through your technical expertise and customer-focused approach. Interested candidates are invited to submit their CV and cover letter.

Start date: February 2025