Finance Application Support

We are a constantly growing international financial company, and we are looking for a FinanceApplication Support to strengthen our IT team in Lausanne.

You will be joining a dynamic and collaborative environment, where you will play a key role in supporting users based on different continents, and in optimising our business application, developed on site in Lausanne.

As a Finance Application Support team member, your main responsibilities will be to:

• Manage and handle user support requests (tickets, phone calls)
• Identify, analyse, and define the context of requests
• Provide application support (troubleshooting, advising, configuration)
• Collaborate closely with the R&D team
• Contribute to the continuous improvement of the application by proposing optimizations
• Maintain and enhance user documentation
• Perform non-regression tests
• Train users and advise on how to make the best use of the application

• 5 years of experience in the financial sector, including 2 years in application support
• Fluent in English (minimum C1 level, both written and spoken) is essential
• Basic knowledge of SQL is needed
• Experience with the IBM i / DB2 environment and Jira ITSM is an asset
• Good knowledge in Microsoft Office (Word, Excel, PowerPoint, Visio)

• Strong service orientation and relational skills
• Autonomous, curious, with strong analytical and problem-solving abilities
• Well-organized, capable of managing multiple tasks simultaneously
• Calm under pressure and effective stress management
• Team spirit, dynamism, and motivation

Do you recognize yourself in this profile? Send us your CV and cover letter.

We look forward to meeting you!