Field Service Engineer

Imaging Everyone. Our vision at Positrigo is to image everyone by bringing nuclear medical imaging to the patients. That is why we work to develop the smallest and most affordable brain PET system - combining cutting-edge medical imaging technology with simplicity to enable clinicians in the diagnosis of neurodegenerative diseases like Alzheimer's. With your help we want to take our first product NeuroLF to the market!

Positrigo is seeking a Field Service Engineer to join our growing technical service team. This role will be instrumental in providing remote and onsite support for our innovative brain PET systems. Further, you will support and train our European and USA distributors and help them deliver scalable technical service. The successful candidate will work closely with our Head of Technical Service to ensure excellent customer satisfaction through timely and effective service delivery.

Responsibilities:

• Perform installation, acceptance testing, and commissioning of our medical devices at customer sites
• Conduct routine testing, maintenance, and preventive service activities
• Troubleshoot, diagnose, and repair hardware and software issues both remotely and onsite
• Execute updates, upgrades, and hardware replacements as needed
• Document all service activities, maintaining accurate records
• Assist in the development and improvement of service procedures
• Provide technical support and training to distributors and service partners
• Collaborate with R&D, quality and production teams to provide feedback for product improvements
• Travel to customer sites domestically and internationally as required

Required qualifications:

• Customer focus with the ability to create and sustain trust and relationships
• Higher education (e.g. Bachelor’s) degree in engineering, biomedical, field or equivalent experience
• Minimum 3+ years of experience in the field service, specifically within a regulated industry
• Understanding of electromechanical (medical) devices
• Good knowledge of English, both written and spoken
• Independent, flexible, team-oriented and professional way of working
• Willingness to travel (possibly up to 50%)
• Eligible for traveling to the USA

Preferred qualifications:

• Experience in, e.g. radiology, radio-therapy, or nuclear medical equipment
• Knowledge of German, written and spoken
• Knowledge of IT systems, knowledge of hospital interfaces and transport protocols (DICOM, HL7, TCP/IP)
• Experience with medical device regulations

You are an engaged personality, used to work proactively and with precision – on your own and in a team – and you are passionate about your work. You enjoy broadening your horizon in order to master new technologies and like to expand your skills continuously. Your profile is complemented by a good knowledge of English and, ideally, German.

We offer you a job with a purpose, stock options, support for continuing professional training, a dynamic work environment, public transport benefits, a good pension plan, the opportunity to become part of an interdisciplinary and ambitious team, a chance to leverage your experience, bring in your own ideas, and a base in the heart of Zurich (Technopark).