Applications Support Specialist (m/f/d)

Avantor® is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. We work side-by-side with customers at every step of the scientific journey to enable breakthroughs in medicine, healthcare, and technology. Our portfolio is used in virtually every stage of the most important research, development and production activities at more than 300,000 customer locations in 180 countries

Job description

Avantor is looking for a dedicated Applications Support Specialist to join our team in Basel.

This role encompasses the development and maintenance of custom applications provided as a service to internal stakeholders, alongside the provision of hands-on IT support for local infrastructure, hardware, and user needs. You will ensure seamless digital operations by bridging software development and IT service delivery.

This is a full-time (40 hours/ week) and permanent position, based at our customer's site in Basel.

How you will thrive and make an impact:

Application Programming as a Service:

• Design, develop, test, and deploy scalable web apps and robust locally run applications / tools tailored to business needs.
• Maintain and enhance existing applications, ensuring performance, security, and usability by establishing a thorough application lifecycle management guideline.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Implement APIs and integrations with third-party services and internal systems.
• Monitor application performance and usage, applying updates and patches as needed.
• Ensure compliance with data protection and software licensing regulations

Local IT Support:

• Provide first and second-level support for hardware, software, and network issues.
• Lab Systems Support: Work on configuring and integrating laboratory workstations into our complex data landscape, making data accessible seamlessly and efficiently for our scientists. Manage user accounts, permissions, and access controls in accordance with IT policies.
• Support local network infrastructure, including troubleshooting connectivity issues. Understanding of network segregation and network design principles.
• Coordinate with central IT teams for escalations and broader infrastructure projects.
• Maintain inventory of IT assets and ensure timely procurement and replacement.
• Fully functional and documented applications delivered on schedule.
• Timely resolution of IT support tickets and incidents.
• Regular reports on application performance and IT support metrics.
• Updated documentation for systems, applications, and support procedures.

Required profile

What we're looking for:

Experience: Experience with cloud platforms (e.g., Azure, AWS) and CI/CD pipelines. Experience with Windows and Linux system administration. Proficiency in programming languages, in particular Python.

Qualifications:

• Fluency in English (written and spoken) is required; German language skills are considered a strong advantage.
• Familiarity with IT support tools (e.g., ticketing systems, remote desktop software).
• Familiarity with scripting languages (e.g., Bash, PowerShell).
• Strong problem-solving and communication skills.
• Ability to work collaboratively with scientists and other stakeholders
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of cybersecurity best practices and IT compliance standards.

What we offer

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!