Technical Support Manager API (f/m/d) 80-100%

The IMCD Group is a global market leader in the sales, marketing and distribution of specialty chemicals and ingredients. With a global network of industry experts, IMCD offers its suppliers and customers in the EMEA, Americas and Asia Pacific regions market-oriented solutions as well as a comprehensive product portfolio and innovative formulations for the areas of Beauty and Personal Care, Home Care and I&I (Industrial & Institutional Cleaning Solutions), Food & Nutrition and Pharmaceuticals through to Lubricants & Energy, Coatings & Construction, Advanced Materials and Industrial Solutions.

In 2024, the IMCD Group, headquartered in Rotterdam, generated sales of over 4,700 million euros with more than 5,000 employees in over 60 countries on six continents.

In the present era, IMCD has evolved into a pioneering chemical distributor, distinguished by its comprehensive digitalisation. Our team of experienced technical sales experts provides outstanding service to ensure rapid success for our suppliers and customers. IMCD Switzerland, a subsidiary of the IMCD Group, employs a workforce of 65 employees at its headquarters in Zurich and at an additional location in Basel.

To further strengthen the IMCD API global structure based in Basel, we are looking for a colleague with immediate effect to take over the position as Technical Support Manager API (f/m/d) 80-100% that will shape and drive the future of the business globally for pharmaceuticals together with us. The incumbent reports directly to the BU Manager International API with a functional reporting to the Director of Technical Support API & Pharma Compliance.

Your tasks and responsibilities:

• The role combines two aspects: the Technical Support to Regions (TSR-API), which entails addressing any Regulatory Affairs and Quality Assurance needs that arise in the assigned region (EMEA), and the Technical Support to Manufacturers (TSM-API), which involves acting as the central point of contact for Regulatory Affairs and Quality Assurance issues pertaining to the assigned API-manufacturers
• Supporting the business group Pharma in the implementation of its strategic goals
• Establishing proactively a personal network with the Regulatory Affairs and Quality Assurance teams of the primary regionally assigned API-customers and designated API-manufacturers
• Autonomously processing and prioritizing of API-customer and API-manufacturer requests
• Assisting the regionally assigned customers in their registration of the API distributed by IMCD
• Leading investigation of significant non-conformities and returns related to API for the regionally assigned customers, together with the concerned local HSEQ teams
• Supporting the business unit Pharma, Global Pharma Compliance and local HSEQ teams in proposal, revision and negotiation of Quality Agreements and CDAs with the regionally assigned API-customers and act as a strong point of contact for the designated API-manufacturers
• Coordinating, preparing and occasionally attending the GDP audits of the regionally assigned API-customers to the IMCD sites. Coordinating the GMP audits of the regionally assigned API-customers to the designated API-manufacturers

Your competencies and qualities:

• Education in the areas of Chemistry, Pharmacy, Veterinary or Biology
• Several years of professional experience in Regulatory Affairs in the pharmaceutical industry (preferably from the API-perspective)
• Knowledge of Quality Assurance in the pharmaceutical sector (GMP or GDP)
• Knowledge of Swiss legislation and regulations relating to medicinal products (preferably)
• A team player with the ability to work autonomously, setting priorities in a fast-paced environment and having strong organizational skills
• Communicative, convincing and open personality with an independent, structured and quality-conscious way of working
• Good knowledge of MS Office tools and ERP tools
• Fluent in English and German languages required, spoken and written

What we offer:

• An interesting range of tasks and responsibilities in a competent and collegial team with flat hierarchie
• A wide array of training opportunities and a corporate culture that promotes performance
• Modern and attractive workplace in Basel with the possibility of flexible working (WorkSmart)
• Competitive salary including additional benefits

Are you interested? If so, we would like to get to know you! We look forward to receiving your complete application documents including a letter of motivation, CV, references and diplomas. We would also be pleased to receive details of your salary expectations.

In case you have any questions about this position, please contact Evelyn Stirnimann.

IMCD Switzerland AG – Human Resources – Hufgasse 10 – 8008 Zürich - www.imcdgroup.com