We are a constantly growing international financial company, and we are looking for a FinanceApplication Support to strengthen our IT team in Lausanne.
You will be joining a dynamic and collaborative environment, where you will play a key role in supporting users based on different continents, and in optimising our business application, developed on site in Lausanne.
Your Mission
As a Finance Application Support team member, your main responsibilities will be to:
- Manage and handle user support requests (tickets, phone calls)
- Identify, analyse, and define the context of requests
- Provide application support (troubleshooting, advising, configuration)
- Collaborate closely with the R&D team
- Contribute to the continuous improvement of the application by proposing optimizations
- Maintain and enhance user documentation
- Perform non-regression tests
- Train users and advise on how to make the best use of the application
Required Profile
Technical Skills
- 5 years of experience in the financial sector, including 2 years in application support
- Fluent in English (minimum C1 level, both written and spoken) is essential
- Basic knowledge of SQL is needed
- Experience with the IBM i / DB2 environment and Jira ITSM is an asset
- Good knowledge in Microsoft Office (Word, Excel, PowerPoint, Visio)
Soft Skills
- Strong service orientation and relational skills
- Autonomous, curious, with strong analytical and problem-solving abilities
- Well-organized, capable of managing multiple tasks simultaneously
- Calm under pressure and effective stress management
- Team spirit, dynamism, and motivation
Do you recognize yourself in this profile? Send us your CV and cover letter.
We look forward to meeting you!