Maillefer is THE brand for Wire & Cable and Pipe & Tube manufacturers globally providing manufacturing equipment and know-how. With our technologies, production know-how, and networks, our customers will always stay ahead of competition. We are recognized as the House of Experts and the global market leader
Customer Services team leader
We are now looking for a skilled and motivated Customer Services team leader to join our Services department. In this role, you will lead, guide and develop a small team of service specialists while remaining strongly involved in operational and technical activities.
This is a hands-on position, where technical expertise and customer support are key, alongside team coordination.
The Team Leader ensures fast and high-quality customer support, contributes directly to troubleshooting and interventions, and oversees the preparation of service quotations and execution of service activities according to agreed timelines.
A strong collaboration with other departments is essential to ensure efficient teamwork and seamless customer experience.
Key Responsibilities
- Secure fast response times and high-quality handling of customer service and support requests
- Actively participate in technical troubleshooting, both remotely and on-site
- Diagnose and resolve customer issues related to automation and equipment performance
- Prepare and coordinate service quotations in response to customer requests
- Lead, support and develop a small team of service engineers (3 people including yourself)
- Plan resources and follow up on service interventions
- Act as a technical reference within the team and provide hands-on support when needed
- Contribute to the continuous improvement of service processes within Maillefer Aftermarket
- Ensure effective collaboration with internal stakeholders (engineering, sales, etc.)
- Organize and deliver training for internal and external stakeholders
- Travel globally to customer sites (approximately 30 days per year)
What are our expectations?
- Degree in Automation, Electrical Engineering, or a related field
- Strong hands-on experience in industrial automation and troubleshooting
- Solid knowledge of PLC programming, preferably Siemens (TIA Portal / Step 7)
- Proven experience in customer service, field service or aftermarket environment
- Ability to analyze issues, identify root causes and implement effective solutions
- Experience or interest in preparing technical and commercial service offers
- Excellent language skills in French and English, other languages are an asset
- Experience with ERP systems (IFS, SAP…) and CRM tools (e.g. Salesforce) is a plus
- Good leadership skills, with the ability to support and develop a small team
- Customer-oriented mindset, pragmatic and solution-driven
- Autonomous, well-organized, with a structured and detail-oriented approach
We also appreciate
- Knowledge of extrusion technologies or process industry automation
- Experience in an international and multicultural environment
What We Offer
- Interesting international projects with modern industrial technology
- A supportive and skilled engineering team
- Competitive salary and travel compensation
- Opportunities for professional growth and technical development
What disctincts us?
- We commit to our employees - length of employment relationship on average more than 10 years
- We have a strong on-site work community with a chance to hybrid work
- People and Know how are our strongest values
- We are truly a global actor